Return & Refund Policy

At Aerovyn, customer satisfaction is our top priority. We stand behind the quality of our products and offer a transparent, risk-free 30-day return window. If you are not completely satisfied with your purchase, we make the return and refund process simple and direct.

1. 30-Day Return Window

You have 30 days from the exact date of package delivery to request a return Requests received after the 30-day period will unfortunately not be eligible for a return or refund

2. Eligibility for Returns

To be accepted for a return, your item must meet the following strict conditions to ensure compliance and restocking safety

• The item must be in its original, brand-new condition, unworn, unwashed, and unused
• The item must have all original product tags, stickers, and labels securely attached
• The item must be returned inside its original complete packaging.
• You must provide the original receipt or proof of purchase (order confirmation email)

3. Return Fees & Shipping Costs

We are dedicated to providing a fully transparent consumer experience with zero hidden costs. Return handling is completely free for consumers who meet the return criteria

Return Cost Category	Customer Responsibility
Return Shipping Fee	$0.00 (FREE RETURNS) - We provide a pre-paid shipping label.
Restocking Fee	$0.00 (NO FEES) - No fees applied for returned items.

4. Step-by-Step Return Process

1. Initiate Return: Send an explicit email request to info@aerovyn.shop containing your order number, product name, and a brief description of the reason for your return.
2. Receive Return Label: Once our support team approves your request, we will email you a downloadable, pre-paid return shipping label along with explicit instructions on how to package your parcel.
3. Drop Off Package: Print out the pre-paid shipping label, securely attach it to the outside of your original packaging, and drop the package off at the designated carrier location. Do not send returns back to the original shipping address without our prior approval.

5. Damaged, Defective, or Incorrect Items

Please inspect your package thoroughly upon receipt. If the product is defective, damaged, or if you received the wrong item, please contact us immediately at info@aerovyn.shop with clear digital photographs of the issue. We will expedite a brand-new replacement package or process a full refund immediately at no extra charge to you.

6. Refund Processing and Timelines

Upon receiving your return parcel at our fulfillment center, our inspection team will verify the contents against our eligibility standards. We will notify you via email immediately regarding the approval or rejection of your refund request.

• Approval: If approved, your refund will be authorized immediately.
• Processing Timeline: The funds will be credited automatically back to your original payment method (e.g., credit card or Shopify Payments account) within 10 business days.
• Note: Please understand that financial institutions and credit card issuers may require additional processing cycles to post the funds into your bank account.